Privacy Policy

1. Overview

ClearMountain Neural Grove (“we”, “us”, “our”) provides online education services. This Policy explains how we collect, use, and safeguard personal data when you visit our site, purchase a course, or interact with our support team.

2. Data we collect

• Account data: name, email, password hash.
• Transaction data: purchased courses, invoices, and billing details (processed by payment providers).
• Usage data: pages visited, device/browser metadata, approximate location (via IP), and cookies.
• Communication data: messages sent via forms or email.

3. How we use data

• Provide and improve courses, labs, and support.
• Authenticate users and secure accounts.
• Process orders and provide receipts.
• Comply with legal obligations and enforce Terms.
• Communicate updates and relevant educational content (you may opt out at any time).

4. Legal bases

We process personal data based on consent, contract performance, legitimate interests (such as improving services and preventing fraud), and legal obligations.

5. Sharing

We do not sell personal data. We share data with service providers (hosting, analytics, payment) bound by confidentiality and data protection agreements, and with authorities when legally required.

6. Cookies

We use cookies for essential functionality (authentication, preferences) and analytics. You can manage cookies in your browser settings. Our banner allows you to accept essential cookies used on this site.

7. Data retention

We retain account and transaction data as long as necessary for the purposes described and to comply with applicable laws. We keep support messages for up to 24 months unless you request earlier deletion where appropriate.

8. Security

We employ encryption in transit, hashed passwords, access controls, and logging. No method is 100% secure; we continuously improve safeguards and monitor for abuse.

9. Your rights

• Access, rectify, or delete your personal data.
• Object to or restrict certain processing.
• Data portability where applicable.
• Withdraw consent without affecting prior lawful processing.

10. International transfers

When transferring data across borders, we implement appropriate safeguards such as standard contractual clauses and vendor due diligence.

11. Children

Our services are not directed to children under 16. If we learn we have collected such data, we will delete it promptly.

12. Contact

Questions about this Policy can be sent to [email protected] or by phone at +1 (415) 639-8204.

13. Changes

We may update this Policy periodically. Material changes will be announced on this page with a new effective date.